Unable to execute usermng: User XXX doesn't exist

Created:

2016-11-16 13:00:23 UTC

Modified:

2017-04-24 12:00:36 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to execute usermng: User XXX doesn't exist

Applicable to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

The error below prevents from updating FTP user password:

Error: System user update is failed: The following system user attributes were not changed: passwd (Unable to execute usermng: User 'user' doesn't exist. (Error code 1))

Cause

The user exists in PSA database but not in system.

Resolution

  1. Run the command below to sychronize the users:
    "%plesk_cli%"\\repair.exe --synchronize-impersonation-storage
Have more questions? Submit a request
Please sign in to leave a comment.