- Web Presence Builder
Sitebuilder license was not automatically upgraded after I upgraded my server. How do I upgrade my license now?
Temporary connectivity issue between your server and licensing server (Key Administrator). As a result, Sitebuilder did not upgrade the license to a newer version.
You can manually upgrade your license here:
The Sitebuilder License Upgrade System will upgrade your license by one version at a time, so the upgrade of license to more than one version will require multiple upgrades through this system. For example, if you have a Sitebuilder 2 license and want to upgrade it to Sitebuilder 4, you need to perform two license upgrades (2.x->3.x->4.x).
To upgrade eligible license you need to know:
- Your Sitebuilder license number (example: SB.12345678.1234).
- The email address of your account in the Plesk licensing system, where the license is stored.
IMPORTANT: license upgrade is possible only if your license has valid SUS. You can find more details about SUS here: What is the Software Update Service (SUS)?