Applicable to:
- Plesk Onyx
Symptoms
-
When accessing Tools & Settings > Outgoing Mail Control page the following error appears:
PLESK_ERROR: Error: Unable to execute mailmng-outgoing: no such table: OutgoingMessages at execute console command --get-outgoing-messages-domains-stat(vconsoleapp::start line 100) at execute %plesk_dir%\admin\bin\mailmng.exe --get-outgoing-messages-domains-stat "--stat-time=2016-07-25 08:00"(vconsoleapp::run line 117) (Error code 1)
-
Cannot create a new mail account under a subscription; the account is created, but without a mailbox:
PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL
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Outgoing mail does not work for one or several domains: PHP scripts may not work, Roundcube webmail returns the following error:
CONFIG_TEXT: SMTP Error (250): Authentication failed
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Plesk displays the error below when trying to add a new domain:
PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:database disk image is malformed
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The size of the database
%plesk_dir%\admin\db\OutgoingMessages.dbmight equal 0 on Windows based servers.
Cause
The outgoing mail database is corrupted.
Resolution
-
Connect to the server via SSH.
-
Rename the database:
# mv /var/lib/plesk/mail/outgoing/data.db{,.bak}
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Rebuild it:
# /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore
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If the domain was was added in the initial attempt - delete it.
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Add the domain again.
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Connect to the server via RDP.
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Delete or rename the corrupted database:
%plesk_dir%admin\db\OutgoingMessages.db. -
Run the command to rebuild it:
C:\> "%plesk_dir%\admin\bin\mailmng.exe" --init-outgoing-messages-storage
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