Backup to remote FTP is saved as a file with size zero

Created:

2016-11-16 12:59:49 UTC

Modified:

2017-08-16 16:10:43 UTC

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Backup to remote FTP is saved as a file with size zero

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

You have configured Plesk to save backups to a remote FTP repository. However, the backup is saved with a size of zero. In the backup logs, you can see records similar to the following:

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="backup" type="backupowner">
<message code="ApplicationException" severity="error">Cannot export dump file 'clients\\client\\domains\\domain.com\\domain.com_info_0903121210.xml' to 'ftp://ftpuser@xxx.xxx.xxx.xxx/'
[Transport error: unable to send directory to repository: Transport error: unable to put local file C:/Parallels/Plesk/admin/db/repo_transport_tmp_01c9a2af4f8eb9a0/domain.com_0903121210.zip to domain.com_0903121210.zip: Curl error: failed FTP upload (the STOR command)]</message>
</object>
</execution-result>

Cause

Windows firewall is blocking Plesk utilities.

Resolution

To allow Plesk to save backup files correctly to the remote FTP server, the following binaries need to be added to the Windows Firewall exceptions.

C:\\WINDOWS\\system32\\inetsrv\\w3wp.exe
"%plesk_bin%\\plesk_agent_manager.exe"
"%plesk_bin%\\pmm-ras.exe"
"%plesk_dir%\\bin\\pleskbackup.exe"
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