Syncing the subscription with its service plan failed under Reseller account: Allow access only to a chrooted environment

Created:

2016-11-16 12:59:45 UTC

Modified:

2017-05-11 09:44:58 UTC

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Syncing the subscription with its service plan failed under Reseller account: Allow access only to a chrooted environment

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

When trying to sync a subscription under Reseller's account the following message is thrown:

+-----------------------------------------------+--------------------+------------+-----------------+
| | Subscription value | Plan value | Available value |
+-----------------------------------------------+--------------------+------------+-----------------+
| Allow access only to a chrooted environment | switched off | ON | switched off |
+-----------------------------------------------+--------------------+------------+-----------------+
| Access to the server over SSH for system user | forbidden | /bin/bash | forbidden |
+-----------------------------------------------+--------------------+------------+-----------------+

Cause

Incorrect permissions for Management of access to the server over SSH option set in:

Resellers > reseller_name > Customizing Subscription of Reseller > Permissions tab

Resolution

Mark Can allow access to any type of shell radio button in Home > Resellers > %reseller_name% > Customizing Subscription of Reseller > Permissions tab

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