Articles in this section

See more

Error in Plesk: SWKeyExFatalError error: Cannot open file

Avatar
Kuzma Ivanov
Updated
Follow

Applicable to:

  • Plesk for Linux

Symptoms

  • When logging in to Plesk or browsing pages in Plesk, one of the following error messages appears:

    PLESK_INFO: Internal error:
    error: Cannot open file: /etc/sw/keys/info
    Message error: Cannot open file: /etc/sw/keys/info
    File functions.php
    Line 3374
    Type SWKeyExFatalError

    OR

    PLESK_INFO: ERROR: SWKeyExFatalError
    error: Cannot open file

    0: common_func.php3:4480
    of_get_key_by_product(string 'plesk-unix')
    1: common_func.php3:4480
    getPleskKey()
    2: common_func.php3:4559
    getKeyProp(string 'demo')
    3: auth.php3:48

    OR

    PLESK_INFO: ERROR: SWKeyExFatalError
    error: /etc/sw/keys/lock/repository: cannot create: Permission denied

    OR

    PLESK_INFO: ERR [1] Exception: Token validation failed: The license key 'PLSK.XXXXXXX' was not verified. Plesk will try to verify license key. Please wait for few minutes and try again. To manually run verification of license key click "Retrieve Keys" button in "License Management".; ; The license key 'PLSK.XXXXXXX' was not verified. Plesk will try to verify license key. Please wait for few minutes and try again. To manually run verification of license key click "Retrieve Keys" button in "License Management"

    OR

    PLESK_INFO: Internal error:
    Repository is not opened
    Message Repository is not opened
    File functions.php
    Line 3374
    Type SWKeyExFatalError

  • The following error messages appear in /var/log/plesk/panel.log:

    CONFIG_TEXT: ERR [panel] Unable to get key: Repository is not opened

    OR

    CONFIG_TEXT: ERR [1] Token validation failed: ; ;

  • Plesk operates slow and the following errors can be found in /var/log/plesk/panel.log:

    CONFIG_TEXT: mkstemp failed: /etc/sw/keys/tokens/tokenXXXXXX: Permission denied

Cause

  • The psaadm user is not in the swkey-data group.

  • Broken permissions on the /etc/sw/keys directory.

Resolution

  1. Connect to a Plesk server via SSH.

  2. Set the correct permissions:

    • Plesk Onyx

      # plesk repair fs -system -y

    • Plesk 12.5 and earlier releases

      # /usr/sbin/usermod -a -G swkey-data psaadm
      # chown -R root:swkey-data /etc/sw/keys/
      # chmod -R 660 /etc/sw/keys/*
      # chmod -R 644 /etc/sw/keys/info
      # find /etc/sw/keys -type d -exec chmod 2770 {} \;
      # chmod 4510 /etc/sw/keys/restart/*
      # chown -R psaadm:swkey-data /etc/sw/keys/registry.xml /etc/sw/keys/keys/* /etc/sw/keys/tokens*

  3. Restart the Plesk service:

    # service psa restart

  4. Log in to Plesk and click the Retrieve Key button to restore your Plesk license. If the operation fails, install your Plesk license by clicking Install Key.

 

Related Articles

Comments

4 comments

Sort by Date Votes

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles