On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Website hosted in Plesk or some sections of it are inaccessible: pcfg_openfile: unable to check htaccess file




  • Avatar
    Md Rasel Khan

    Working fine.

    If you face the issue of a subdomain, you can copy the directory from the error logs.


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  • Avatar
    adeolu ajadi


    This is the error am getting, can you help?


    An uncaught Exception was encountered

    Type: Exception

    Message: Session: Configured save path '/var/www/vhosts/firstworld-communities.com/httpdocs/tmp-sessions' is not writable by the PHP process.

    Filename: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/system/libraries/Session/drivers/Session_files_driver.php

    Line Number: 124


    File: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/application/controllers/Home.php
    Line: 8
    Function: __construct

    File: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/index.php
    Line: 300
    Function: require_once

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