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Website hosted in Plesk or some sections of it are inaccessible: pcfg_openfile: unable to check htaccess file

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Julian Bonpland Mignaquy
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Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Website hosted in Plesk or some sections are inaccessible with the following error in /var/www/vhosts/example.com/logs/error_log):

    CONFIG_TEXT: AH01071: Got error 'PHP message: PHP Warning: require(/var/www/vhosts/example.com/httpdocs/wp-includes/load.php): failed to open stream: Permission denied in /var/www/vhosts/example.com/httpdocs/wp-settings.php on line 19
    PHP message: PHP Fatal error: require(): Failed opening required '/var/www/vhosts/example.com/httpdocs/wp-includes/load.php' (include_path='.:/opt/plesk/php/7.1/share/pear') in /var/www/vhosts/example.com/httpdocs/wp-settings.php on line 19'

    CONFIG_TEXT: [crit] [client 203.0.113.2] (13)Permission denied: /var/www/vhosts/example.com/httpdocs/css/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable, referer: http://www.example.com/index.html

    Note: the path in bold may differ.

    Unable to open file manager:

    PLESK ERROR: Unable to find the directory /var/www/vhosts/example.com: filemng failed: move_to_cgroup(): pam_open_session() failed 6: Permission denied Unable to limit resources for process 6665 for user joedoe filemng: opendir failed: Permission denied System error 13: Permission denied

Cause

Incorrect permissions/ownership for website files/directories:

Resolution

  1. Login to Plesk
  2. Go to Subscriptions > example.com and determine the system user for the subscription:22.PNG

  3. Connect to the server using SSH.

  4. Run the following commands:

    Note: Replace "johndoe" with the system user name from step #2

    # find /var/www/vhosts/example.com/httpdocs/ -type f -exec chmod 644 {} \;
    # find /var/www/vhosts/example.com/httpdocs/ -type d -exec chmod 755 {} \;
    # find /var/www/vhosts/example.com/httpdocs/ -type f -exec chown johndoe:psacln {} \;
    # find /var/www/vhosts/example.com/httpdocs/ -type d -exec chown johndoe:psacln {} \;

Comments

2 comments

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  • Avatar
    Md Rasel Khan

    Working fine.

    If you face the issue of a subdomain, you can copy the directory from the error logs.

    Thanks!

    0
    Comment actions Permalink
  • Avatar
    adeolu ajadi

    Hi,

    This is the error am getting, can you help?

    ========================

    An uncaught Exception was encountered

    Type: Exception

    Message: Session: Configured save path '/var/www/vhosts/firstworld-communities.com/httpdocs/tmp-sessions' is not writable by the PHP process.

    Filename: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/system/libraries/Session/drivers/Session_files_driver.php

    Line Number: 124

    Backtrace:

    File: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/application/controllers/Home.php
    Line: 8
    Function: __construct

    File: /var/www/vhosts/firstworld-communities.com/httpdocs/firstworld/index.php
    Line: 300
    Function: require_once

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