DrWeb notifications are received: The antivirus software failure

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    Websavers Inc

    The cron script on Onyx on CentOS is located at: 

    /etc/cron.daily/drweb-update

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    Andrey Ivanov (Edited )

    Hello Websavers Inc,

    Thank you for your clarification. The article was modified accordingly.

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    b_p

    On my system, the update scripts were / are in place and I never received a message that the virus bases are out of date. Nevertheless, the error message that the message could not be passed to the Drweb daemon is sent every now and then (this happens mostly in the morning between 5 and 7).

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    b_p

    No, Dr.Web seems to reload flawlessly after updates...

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    Alisa Kasyanova

    @b_p
    If you receive another notification, please feel free to create a ticket, so we can investigate the issue in more details (please refer to https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-)

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    Elias Thanos

    Is this also applicable for Plesk v17.8?

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    Nikita Nikushkin

    Hi @Elias Thanos,

    The article is applicable for Plesk Onyx, so, for Plesk 17.8 it is applicable as well

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    Host Europe Support

    There seems to be an error in the script given. It says:

    outfile=mktemp /tmp/drweb-update.XXXXXX

    but the original script (that works) is:

    outfile=`mktemp /tmp/drweb-update.XXXXXX`

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    Nikita Nikushkin

    Hi @Host Europe Support,

    The article was modified

    Thank you for the feedback!

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    Michael Gutbier

    Hello together, we tried the manual update like described in the article. But this does not fix the problem. The notices are still send.

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    Nikita Nikushkin

    Hi @Michael Gutbier,

    I suggest creating a request to the Support Department for further issue investigation

    We will be glad to take a look at the issue

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    b_p

    The same happens here. Sometimes the error does not appear for days / weeks and then you see multiple messages.

    Most of the times, error happen between 4 and 10 am, but sometimes also during other times.

    How should we create a ticket when we get the license from a Plesk partner? I would highly assume that they need to ask you anyway...

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    Maxim Krasikov

    Hello @b_p,

    If you have purchased a Plesk license from a Plesk partner, technical support should be provided by them. Please contact them for assistance.

    However, if you would like to get support directly from Plesk, you may purchase the Plesk support subscription. Please find the additional information below:
    https://support.plesk.com/hc/en-us/articles/213953025

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