Unable to open Domains, Subscriptions or Customers tab in Plesk: 500 - Internal server error

Refers to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:59:20 UTC

Modified:

2016-12-21 19:42:04 UTC

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Unable to open Domains, Subscriptions or Customers tab in Plesk: 500 - Internal server error

Symptoms

When attempting to open any domain, subscription or customer in Plesk, the following error appears:

Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

In %plesk_dir%\\admin\\logs\\php_error.log following error can be found:

[2015-10-03 17:32:46] ERR [1] Exception: Package with UID '' not found.
file: C:\\Program Files\\Parallels\\Plesk\\admin\\plib\\aps_php.php
line: 12522
code: 0
trace: #0 C:\\Program Files\\Parallels\\Plesk\\admin\\plib\\aps_php.php(12522): aps_controller_registry_getpackage(resource, string '')
#1 C:\\Program Files\\Parallels\\Plesk\\admin\\plib\\HelpDesk\\Config.php(21): APS_Controller_Registry->getPackage(NULL null)
#2 C:\\Program Files\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\WebController.php(2085): HelpDesk_Config::getHelpDeskInstances()
#3 C:\\Program Files\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\WebController.php(2065): Smb_WebController->_getHelpDeskButtons()
#4 C:\\Program Files\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\WebController.php(259): Smb_WebController->_getCustomButtons(object of type Smb_Subscription_Domain)
#5 C:\\Program Files\\Parallels\\Plesk\\admin\\application\\smb\\controllers\\WebController.php(74): Smb_WebController->_prepareSideBar()
#6 C:\\Program Files\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Action.php(516): Smb_WebController->viewAction()
#7 C:\\Program Files\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Dispatcher\\Standard.php(295): Zend_Controller_Action->dispatch(string 'viewAction')
#8 C:\\Program Files\\Parallels\\Plesk\\admin\\externals\\Zend\\Controller\\Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http)
#9 C:\\Program Files\\Parallels\\Plesk\\admin\\plib\\Application\\Web.php(42): Zend_Controller_Front->dispatch(NULL null)
#10 C:\\Program Files\\Parallels\\Plesk\\admin\\htdocs\\application.php(15): Plesk\\Application_Web->run()

Cause

Database inconsistency.

Resolution

Fix database inconsistency using Plesk self repair tool. Run from command line:

plesk repair db
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