Subdomain name can not be resolved

Created:

2016-11-16 12:59:14 UTC

Modified:

2017-08-15 13:54:37 UTC

4

Was this article helpful?


Have more questions?

Submit a request

Subdomain name can not be resolved

Applicable to:

  • Plesk

Symptoms

Subdomain subdomain.example.com can not be resolved.

# nslookup subdomain.example.com
** server can't find subdomain.example.com: NXDOMAIN

Cause

DNS service is not enabled for subdomain.

Resolution

By default, Plesk does not create separate DNS zones for subdomains.

To fix the issue make sure to enable DNS service for subdomain in Plesk:

Home > Subscriptions > example.com > Websites & Domains > subdomain.example.com > DNS Settings by clicking Switch on the DNS Service

Please check the official documentation for your reference.

Have more questions? Submit a request
Please sign in to leave a comment.