Wrong SMTP traffic calculation in statistics: it is 2-3 times more than it should be

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 12:59:10 UTC

Modified:

2016-12-21 19:41:40 UTC

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Wrong SMTP traffic calculation in statistics: it is 2-3 times more than it should be

Symptoms

The actual SMTP traffic data that is displayed under Statistics > Data Transfer Statistics > SMTP is not correct: the value is 2-3 times more than it should be.

Smarter Mail is used as mail provider.

Cause

This is Plesk internal issue with ID #PPPM-1624 which has been fixed in Plesk 11.5 microupdate #46

Resolution

Apply the latest Plesk microupdates in:

Tools & Settings > Upgrades and Updates > Update Product Components

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