Cannot create/update mail account: "You have already attempted to log in too many times within a short period"

Created:

2016-11-16 12:58:56 UTC

Modified:

2017-08-16 17:26:33 UTC

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Cannot create/update mail account: "You have already attempted to log in too many times within a short period"

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows

Symptoms

  1. Plesk is set up to use SmarterMail as mail server.

  2. While creating or updating email address. the following error is reported:

    Internal error: Can't open domain. Domain: domain.tld [domain.tld]. Reason: You have already attempted to log in too many times within a short period. You must wait a set amount of time before trying again. If you require assistance, please contact your email administrator. (Error code 1)
    File Agent.php
    Line 212
    Type PleskUtilException

Cause

Integration of Plesk with SmarterMail is broken.

Resolution

  1. Go to Tools & Settings > Server Components > Mail Server and submit working SmarterMail administrator credentials.

  2. Add SmarterMail site in IIS as suggested in this article .

  3. Register SmarterMail as the default mail server by executing below commands:

    C:\\>%plesk_bin%\\defpackagemng.exe --get --force
    C:\\>%plesk_bin%\\defpackagemng.exe --update --type=mailserver --package=smartermail
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