Emails send by Sitebuilder’s Feedback module are detected as Fraud

Created:

2016-11-16 12:58:38 UTC

Modified:

2017-08-16 16:55:28 UTC

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Emails send by Sitebuilder’s Feedback module are detected as Fraud

Applicable to:

  • Plesk Sitebuilder for Linux
  • Plesk Sitebuilder for Windows

Symptoms

Emails sent by Sitebuilder Feedback module are deleted as Fraud.

Cause

It's by design that emails from Feedback form of Parallels Plesk Sitebuilder 4.5.5 are sent from the publishing host (the server where to your site was published) using standard mail function. Here you may find some default about configuration of the Feedback form:

Adding Feedback Form

Adding Host

Resolution

Feedback form of Web Presence Builder 11 has been improved - many issues that caused email broking by spam protection have been fixed. It's recommended that you install Web Presence Builder 11 Standalone Addition and import your sites from Parallels Plesk Sitebuilder 4.5 using the migraiton tools.

Parallels Presence Builder 11.5 Standalone: Installation and Administration Guide

Migrating from Parallels SiteBuilder 4.5.9 Standalone Installations to Parallels Presence Builder 11.5

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