Plesk interface shows the following error: vzutil.exe failed

Refers to:

  • Plesk 10.4 for Windows
  • Plesk 11.0 for Windows

Created:

2016-11-16 12:58:24 UTC

Modified:

2016-12-21 19:39:57 UTC

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Plesk interface shows the following error: vzutil.exe failed

Symptoms

Plesk interface shows the following error:

    Execute C:\\Parallels\\Plesk\\admin\\bin\\vzutil.exe  failed[1]: 
---------------------- Debug Info -------------------------------
0: vz.php:28
is_virtuozzo()
1: vz.php:28
vz::is_virtuozzo()
2: visibility.php:55
getVisibilitySets(boolean true)
3: visibility.php:487
isControlSetVisible(string 'product_copyrights')
4: class.NavigationForm.php:51
NavigationForm->assign(array, string 'dashboard')
5: left.php3:35

Cause

vzutil.exe is broken or it is used from wrong Plesk distributive.

Resolution

  1. Check if vzutil.exe is valid:

    %plesk_bin%\\vzutil --help
    The image file C:\\Parallels\\Plesk\\admin\\bin\\vzutil.exe is valid, but is for a machine type other than the current machine.
  2. If you see the error above, it means that vzutil is used from wrong Plesk distributive and should be replaced.

  3. Extract files from plesk.msi package as in example below:

    msiexec /a  C:\\ParallelsInstaller\\parallels\\PANEL-WIN_10.4.4\\dist-msi-Microsoft-2003-i386\\plesk.msi /qb TARGETDIR=DirectoryToExtractTo

where DirectoryToExtractTo is directory where you would like to extract files.

  1. Find vzutil.exe in directory above and replace it in %plesk_bin% directory. Please do not forget to create backup vzutil.exe before replacing.
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