Upgrade gets stuck on the following step: upgrading Plesk desktop items...

Created:

2016-11-16 12:58:20 UTC

Modified:

2017-08-08 13:33:42 UTC

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Upgrade gets stuck on the following step: upgrading Plesk desktop items...

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

  • Plesk upgrade gets stuck on

    upgrading Plesk desktop items...
  • The following error appears when updating/upgrading Plesk:

    Failed to install 'C:\\d574d0a59633ae84d8ba389d7e469469\\parallels\\PANEL-WIN_12.0.18\\dist-msi-Microsoft-2003-i386\\panel-desktop.msi': Another installation is already in progress. Complete that installation before proceeding with this install. (Error code 1618)

Cause

This is a software issue with internal ID #PPPM-4479 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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