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Unable to install the SSO feature: The installation of the package sso failed with code 1603

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Applicable to:

  • Plesk 12.5 for Windows

Note: This article has the reference to the issue with the fix available:

  • #PPPM-3998 "Generating SSL certificates for DomainKeys failed with the “openssl failed: Empty error message from utility” error if a removable drive was mounted on the server and assigned the drive letter F:"
    Fixed in:
Please consider updating your server:

Symptoms

Unable to install the SSO feature. Plesk autoinstaller shows the following message: 

`ERROR: The installation of the package 'sso' failed with code 1603. (install: installing SSO...)
Not all packages were installed.`

Also, the following message appears in Event Viewer: 

`C:\\Program" Files (x86)\\Parallels\\Plesk\\admin\\conf\\sso\\openssl.input failed with code 1. Output: 1364:error:02001015:system library:fopen:Is a directory:.\\crypto\\bio\\bss_file.c:168:fopen('D:\  mp\\openssl-1.0.1p\\vc11\\x86/openssl.cnf','rb')
1364:error:2006D002:BIO routines:BIO_new_file:system lib:.\\crypto\\bio\\bss_file.c:173:
1364:error:0E078002:configuration file routines:DEF_LOAD:system lib:.\\crypto\\conf\\conf_def.c:197:`


   `at (CmdAction::Commit line 415)`

   `at Execute action Creating certificate...(executeList line 293)`

Cause

This is Plesk internal issue with ID #PPPM-3998 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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