Mail is not delivered to a local mailbox of a domain registered in Plesk

Refers to:

  • Plesk 12.5 for Linux
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:57:10 UTC

Modified:

2016-12-21 19:37:11 UTC

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Mail is not delivered to a local mailbox of a domain registered in Plesk

Symptoms

Mail which is sent to a local domain mailbox registered in Plesk is not delivered. At the same time outgoing e-mails are delivered just fine. Mail service is enabled on a domain.

Cause

Most probably, incoming messages are not delivered due to DNS misconfiguration on a particular domain.

Resolution

  1. Please check DNS configuration of a domain under 'DNS Settings' in the domain Control Panel.
  2. Check MX records using the host command:
    host -tmx domain.tld

For example:

# host -tmx domain.tld
domain.tld mail is handled by 10 mail.domain.tld.
  1. Check whether this MX record is configured on the registrar side:
    # nslookup mail.domain.tld
    Server: 11.11.11.11
    Address: 11.11.11.12

    ** server can't find mail.domain.tld: NXDOMAIN

Additionally, please check whether the configured NS server can find the MX record:

    #nslookup mail.domain.tld ns1.nsserver.tld
Server: ns1.nsserver.tld
Address: 11.11.11.13#53

** server can't find mail.domain.tld: NXDOMAIN

As a solution, please contact the registrar to assign valid MX record for the domain. Or manually correct DNS settings on the NS server/Plesk 'DNS Settings' in the domain control panel.

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