Cannot open a site with Parallels Web Presence Builder on cPanel: "Showing sites from 0 to 0. The total number of sites: 0."

Refers to:

  • Web Presence Builder 11.5 for Linux

Created:

2016-11-16 12:57:02 UTC

Modified:

2016-12-21 19:36:51 UTC

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Cannot open a site with Parallels Web Presence Builder on cPanel: "Showing sites from 0 to 0. The total number of sites: 0."

Symptoms

Parallels Web Presence Builder (WPB) on cPanel shows the message about missing sites even though the sites exist. Steps to reproduce:

  1. Login to WHM ;

  2. in the left hand side of the WHM , search for Parallels Presence Builder ;

  3. by clicking on Parallels Presence Builder , you could see the message:

    Showing sites from 0 to 0. The total number of sites: 0.

Cause

The following error is shown in WPB error log file ( /var/log/httpd/sitebuilder_error.log.ssl )

mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 82 bytes) in /usr/local/sb/include/Zend/Db/Statement/Pdo.php on line 290

Resolution

Increase the memory limit in PHP configuration file for WPB ( /usr/local/sb/etc/php.ini ):

memory_limit = 256M

Restart the httpd service to apply the changes:

# /etc/init.d/httpd restart

Additional information

It's expected that cPanel module for Parallels Web Presence Builder works correctly with default memory limit. The issue will be investigated closely and fixed in future update. Here is bug id:

PPB-3159 - [Memory] Too much memory consumption on API request

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