Custom topic cannot be used: "Unable to connect to Web Presence Builder server"

Created:

2016-11-16 12:56:55 UTC

Modified:

2017-08-16 16:49:52 UTC

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Custom topic cannot be used: "Unable to connect to Web Presence Builder server"

Applicable to:

  • Web Presence Builder for Linux

Symptoms

I've completed custom topic according to Adding Custom Website Topics .

The topic was installed correctly. But new site based on this topic cannot be created. The following error is shown when click " Submit and Create Site ":

Unable to connect to Web Presence Builder server. Please contact the server administrator.

The following error appears in sw-cp-server log ( /var/log/sw-cp-server/error_log ):

2012-10-03 11:31:20: (mod_fastcgi.c.2746) FastCGI-stderr: PHP Fatal error:  Call to undefined method SB_Site_Serialization_Strategy_CloneNoDesign::_generateEmptyTextWidgets() in /usr/local/sb/include/SB/Site/Serialization/Strategy/CloneNoDesign.php on line 20

Resolution

Hotfix for Web Presence Builder 11.0.10 is attached . To install the hotfix upload the file to the server where Web Presence Builder 11.0 is installed and execute the following command:

~# tar -zxf wpb_11.0.10_pp_unix_patch_119830.tgz -C /usr/local/sb/

Attachments:

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