Cannot change hosting settings: A member could not be added to or removed from the local group because the member does not exist.

Refers to:

  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:56:37 UTC

Modified:

2016-12-21 19:35:50 UTC

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Cannot change hosting settings: A member could not be added to or removed from the local group because the member does not exist.

Symptoms

Changing Hosting settings of a domain fails:

Error: A member could not be added to or removed from the local group because the member does not exist. (Error code 1387) at NetLocalGroupAddMembers(IWPG_user, IWPD_272(user)) (Error code 1)

Cause

IIS application pool user does not exist.

Resolution

  1. Create the user mentioned in the error message ( IWPD_272(user) in this case) via Administrative Tools > Computer Management > Local Users and Groups > Users

  2. Assign the user to IWPG_user group (see the error message for the actual group name) in: Administrative Tools > Computer Management > Local Users and Groups > Groups > IWPG_user

  3. In IIS Manager > Application Pools > example.com(domain)(2.0)(pool) > Advanced Settings > Identity set new password for IWPD_272(user) application user and recycle the application pool.

  4. Reconfigure example.com web site:

    %plesk_cli%\\repair.exe --syncronize-impersonation-storage
    %plesk_cli%\\repair.exe --reconfigure-web-site -web-site-name example.com

Note :

In some cases, the error reports that user ID is increased by 1 on every attempt to create subdomain. Then create IWPD user with sequence number greater by 1, than it is reported in the error:

    Error: A member could not be added to or removed from the local group because the member does not exist. (Error code 1387) at NetLocalGroupAddMembers(IWPG_user, IWPD_272(user)) (Error code 1)

Create user IWPD_273(user)

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