Unable to access Backup manager

Created:

2016-11-16 12:56:25 UTC

Modified:

2017-04-24 12:06:53 UTC

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Unable to access Backup manager

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 12.0 for Linux

Symptoms

  • Unable to access Backup manager:

    Message: Failed to parse response. Reason: Failed to read data from stream Process output:
    File: PMMConnector.php
    Line: 831
    Type: PleskPMMResponseException
  • CLI also fails with error:

    Traceback (most recent call last):
    File "/usr/local/psa/admin/sbin/pmmcli", line 5, in <module>
    import pmmcli
    File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 20, in <module>
    import pmmcli_session
    File "/usr/local/psa/admin/share/pmmcli/pmmcli_session.py", line 15, in <module>
    import pmm_migration_handler
    File "/usr/local/psa/admin/share/pmmcli/pmm_migration_handler.py", line 14, in <module>
    import migration_handler
    ImportError: Bad magic number in /usr/local/psa/admin/share/migration-handler/migration_handler.pyc

Cause

Migration & Transfer manager not installed:

Resolution

Install Migration & Transfer manager :

/usr/local/psa/admin/bin/autoinstaller --install-component pmm-old --select-release-latest
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