IMAP folders are not listed in Outlook 2013

Created:

2016-11-16 12:56:19 UTC

Modified:

2017-04-24 11:05:52 UTC

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IMAP folders are not listed in Outlook 2013

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux

Symptoms

Messages in IMAP folders are not listed in Outlook 2013

Cause

The issue is caused by the following Microsoft updates:

KB2837618 or KB2837643

Resolution

It can be resolved in two ways:

I. Disable the " Show only subscribed folders " option in Outlook

  • Go to FOLDER -> IMAP Folders

  • Uncheck "When displaying hierarchy in Outlook, show only the subscribed folders." .

  • Force Send/Receive within Outlook.

II. By changing the " Root folder path "

  • Go to File-> Account Settings-> Account settings-> Problematic IMAP account -> Change...-> More Options...-> Advanced

  • Set Root folder path to Inbox and force a Send/Receive

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