Cannot export service plan information to XML format: There is no such a service plan

Created:

2016-11-16 12:56:15 UTC

Modified:

2017-04-24 12:06:59 UTC

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Cannot export service plan information to XML format: There is no such a service plan

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Cannot export service plan information to XML format. The following error appears:

    [root@server:~]$plesk bin service_plan -x "mhMail"
There is no such a service plan
exit status 4

Cause

In case owner parameter is not specified, the service_plan utility uses admin account, by default.

Resolution

  1. Check service plan owner: Home > Service Plans > service_plan_name > Subscriber . If it is not administrator, click Subscriber link and remember Username on the opened customer properties screen.

  2. Use the following commands to export the service plan information:

2.1. If the service plan owner is administrator:

    # plesk bin service_plan -x "service_plan_name"

2.1. If the service plan owner is not administrator:

    # plesk bin service_plan -x "service_plan_name"  -owner <username>
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