Can't edit the domain after Plesk upgrade to 11.5:

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Created:

2016-11-16 12:56:08 UTC

Modified:

2016-12-21 19:34:35 UTC

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Can't edit the domain after Plesk upgrade to 11.5:

Symptoms

  1. Can't edit the domain after Plesk upgrade to 11.5:

Go to Plesk -> Domains -> < domain_name > and the error will occur:

Internal error: Domain Service Web not exists: domain=test.domain.com, id=57
Message Domain Service Web not exists: domain=test.domain.com, id=57
File DSWeb.php
Line 76
Type PleskFatalException
  1. Domain does not have hosting. The is no any record for this domain in psa.hosting table:

How to access Parallels Plesk Panel database

    mysql> select * from hosting where dom_id in (56, 57);
Empty set (0.00 sec)
  1. The mentioned domain is not configured in IIS also.

  2. %plesk_vhosts% directory does not have the web content for the mentioned site.

Cause

The extra records remained in psa database after domain was not deleted completely.

Resolution

  1. Create psa database backup
  2. Open the backup sql file and find the all entries with domain name.
  3. Remove the rows you found from the tables:
    mysql> select * from domains where name like '%domain%'\\G;
    *************************** 1. row ***************************
    id: 56
    cr_date: 2012-12-28
    name: test.domain.com
    displayName: test.domain.com

    mysql> delete from domains where name like '%test.domain.com%'\\G;
    Query OK, 1 row affected (0.01 sec)

.

    mysql> select * from dns_recs where host like '%test.domain.com%';
+-----+-------------+------+------------------------+------------------------+--------------+--------------+-----+---------------------+
| id | dns_zone_id | type | host | displayHost | val | displayVal | opt | time_stamp |
+-----+-------------+------+------------------------+------------------------+--------------+--------------+-----+---------------------+
| 875 | 4 | A | test.domain.com. | test.domain.com. | 123.123.123.12 | 123.123.123.12 | | 2013-12-01 17:03:43 |
+-----+-------------+------+------------------------+------------------------+--------------+--------------+-----+---------------------+
1 row in set (0.00 sec)

mysql> delete from dns_recs where host like '%test.domain.com%';
Query OK, 1 row affected (0.00 sec)
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