Error when restoring backup: The backup of Plesk in Service Provider view cannot be restored to Plesk running in Power User view.

Created:

2016-11-16 12:56:05 UTC

Modified:

2017-04-24 11:21:19 UTC

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Error when restoring backup: The backup of Plesk in Service Provider view cannot be restored to Plesk running in Power User view.

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

  1. In Power User view it is not possible to restore a backup of Plesk created in Service Provider view through restore utility:

    # plesk bin pleskrestore --restore /var/lib/psa/dumps/backup.xml -level server -verbose -debug -ignore-sign
    The backup of Plesk in Service Provider view cannot be restored to Plesk running in Power User view.
    Dump has critical errors.
  2. Backup, created in Service Provider view can be restored in Power User view through GUI.

Cause

Such behavior is known as software issue with id #PPPM-2791 and will be fixed in further product updates.

Resolution

To track the issue status subscribe to our knowledge base. Each product update comes with corresponding KB article.

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