Error while removing subscription: "The website domain.tld is temporarily turned off for backing up or restoring and is not currently available"

Created:

2016-11-16 12:55:46 UTC

Modified:

2017-05-29 12:30:02 UTC

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Error while removing subscription: "The website domain.tld is temporarily turned off for backing up or restoring and is not currently available"

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Unable to remove a subscription, the following errors are shown:

Error: Some of the selected subscriptions were not removed.
Error: The website example.com is temporarily turned off for backing up or restoring and is not currently available.

Cause

Domain is in 'Inactive' state. Probably it was suspended for the backup procedure.

Resolution

  1. Make sure that no backup operations are running for the domain by accessing the Backup Manager tab in domain control panel.

  2. In case there is an active backup process, wait until a backup task finishes. Domain should be unsuspended after this. If no tasks are present, but the same error is still shown during the domain removal, activate the domain using the following command:

    # /usr/local/psa/bin/domain --on example.com
    SUCCESS: Changing status of domain 'example.com' completed.
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