Error while removing subscription: "The website domain.tld is temporarily turned off for backing up or restoring and is not currently available"

Refers to:

  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 10.x and below for Linux

Created:

2016-11-16 12:55:46 UTC

Modified:

2016-12-21 19:33:33 UTC

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Error while removing subscription: "The website domain.tld is temporarily turned off for backing up or restoring and is not currently available"

Symptoms

I am trying to remove the domain and its subscription, but I am getting following errors:

Error: Some of the selected subscriptions were not removed.
Error: The website domain.tld is temporarily turned off for backing up or restoring and is not currently available.

Cause

Domain is in 'Inactive' state. Probably it was suspended for the backup procedure.

Resolution

  1. Make sure that no backup operations are running for the domain by accessing the "Backup Manager" tab in domain Control Panel.

  2. In case if there are some, please wait until backup task finishes. Domain should unsuspend after this. If no tasks are present, but the same error still being shown during the domain removal, then activate the domain using utility:

    # /usr/local/psa/bin/domain --on domain.tld
    SUCCESS: Changing status of domain 'domain.tld' completed.
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