Error when removing subscription: Some of the selected subscriptions were not removed

Created:

2016-11-16 12:55:05 UTC

Modified:

2017-04-24 12:07:40 UTC

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Error when removing subscription: Some of the selected subscriptions were not removed

Applicable to:

  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Plesk 12.5 for Windows

Symptoms

Removing subscription fails with the error below:

Error: Some of the selected subscriptions were not removed.
Unable to remove domain: Failed to parse response. Reason: Failed to read data from stream Process output.

Also accessing Backup Manager results in the same error:

Failed to parse response. Reason: Failed to read data from stream Process output

One of the following errors may also appear:

Warning in ./../../../../plib/Loader.php#97
include_once(PMA/DatabaseInterface.php): failed to open stream: No such file or directory

Warning in ./../../../../plib/Loader.php#97
include_once(): Failed opening 'PMA/DatabaseInterface.php' for inclusion (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals')

Warning in ./../../../../plib/Loader.php#97
include_once(PMA/DBI/Mysqli.php): failed to open stream: No such file or directory

Warning in ./../../../../plib/Loader.php#97
include_once(): Failed opening 'PMA/DBI/Mysqli.php' for inclusion (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals')

Cause

Missing/corrupted shared libraries or packages.

Resolution

  1. Run autoinstaller and install all available package updates.

  2. Install/reinstall Migration Manager package using autoinstaller .

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