Cannot list conf and statistics directories in File Manager.

Created:

2016-11-16 12:54:51 UTC

Modified:

2017-04-24 11:22:23 UTC

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Cannot list conf and statistics directories in File Manager.

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Cannot list conf and statistics directories in Home > Subscriptions > example.com > File Manager . It fails with error:

    Unable to open the directory: Unable to find the directory /var/www/vhosts/example.com/conf: filemng failed: filemng: opendir failed: Permission denied System error 13: Permission denied
  2. These directories are symbolic links to /var/www/vhosts/system/example.com/conf and /var/www/vhosts/system/example.com/statistics directories.

  3. Subscription example.com was migrated previously from Plesk 11.0.9 and below to Plesk 12.5.30 using Plesk Migrator.

  4. Article KB #213917705 does not help

Cause

This is Plesk Migrator issue PMT-3100 . It will be fixed in future Plesk Migrator releases

Workaround

Remove these symbolic links since they are not in use and unnecessary ones:

# cd /var/www/vhosts/example.com/
# rm conf
# rm statistics
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