Mailbox size is set to Unlimited for a reseller's subscription but email address usage limit value is different

Created:

2016-11-16 12:54:34 UTC

Modified:

2017-08-23 12:04:10 UTC

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Mailbox size is set to Unlimited for a reseller's subscription but email address usage limit value is different

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows

Symptoms

Resource "Mailbox size" is set to Unlimited in reseller's subscription properties, but the maximum mailbox size is set to different value, for example, to 100MB.

Cause

Subscriber's (reseller's) mailbox size limit is less than Unlimited, it is set to 100MB in a service plan. Thus, even if subscription is customized by setting Unlimited mailbox size, the limit will be still taken from the service plan properties.

Resolution

In order to increase the mailbox size for a subscription, increase the limit for the service plan that subscription is subscribed to:

Service Plans > reseller_plan_name > Resources > Mailbox size > Update and Sync

and for reseller's plan that subscription owner is subscribed to:

Service Plans > Reseller Plans > reseller_plan_name > Resources > Mailbox size > Update and Sync

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