Unable to access website: 401 - Unauthorized: Access is denied due to invalid credentials

Refers to:

  • Plesk for Windows

Created:

2016-11-16 12:53:51 UTC

Modified:

2016-12-21 19:28:48 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to access website: 401 - Unauthorized: Access is denied due to invalid credentials

Symptoms

Website is not accessible. The following error is shown:

 401 - Unauthorized: Access is denied due to invalid credentials

Application pool user for this website in IIS is customized and not default one.

Cause

Incorrect permissions. Broken web.config

Resolution

  1. Make sure that custom Application Pool user is added to website directory and have read/write permissions.

  2. Reconfigure website:

      "%plesk_cli%\\repair.exe" --reconfigure-web-site -web-site-name example.com
Have more questions? Submit a request
Please sign in to leave a comment.