- Plesk for Windows
MailEnable autoresponder does not send an autoreply.
MTA settings were changed or configured manually.
Connect to the server via RDP;
Note: If direct SSH access to the server is not possible, contact server administrator for further assistance.
Check the registry settings for the MTA Mailenable service. Open Command Prompt as Administrator and execute the following command:
C:\> reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Agents\MTA" | findstr Pick
You will receive an output as below:
CONFIG_TEXT: Pickup Event Enabled REG_DWORD 0x1
Pickup Event Timeout REG_DWORD 0xea60
Pickup Event Command Enabled REG_DWORD 0x0
Pickup Event Class Name REG_SZ pleskmemta.PleskMEMTA
Pickup Event Class Enabled REG_DWORD 0x1
Pickup Event Command REG_SZ
If the output is different, correct the MTA service settings in the registry ( Start > Run > regedit.exe ) as shown above.
In MailEnable Management console:
- expand System > Services Status > click on MailEnable SMTP Connector > Restart on the right panel.
- expand Mail Enable > Services > localhost > Services and Connectors > SMTP > Stop and Start