MailEnable autoresponder does not send an autoreply

Created:

2016-11-16 12:53:48 UTC

Modified:

2017-04-24 11:19:34 UTC

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MailEnable autoresponder does not send an autoreply

Applicable to:

  • Plesk for Windows

Symptoms

MailEnable autoresponder does not send an autoreply.

Cause

MTA settings were changed or configured manually.

Resolution

  1. Check the registry settings for the MTA Mailenable service. In the command line, type:

    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Agents\MTA" | findstr Pick

    You will receive an output as below:

    Pickup Event Enabled    REG_DWORD    0x1
    Pickup Event Timeout REG_DWORD 0xea60
    Pickup Event Command Enabled REG_DWORD 0x0
    Pickup Event Class Name REG_SZ pleskmemta.PleskMEMTA
    Pickup Event Class Enabled REG_DWORD 0x1
    Pickup Event Command REG_SZ
  2. If the output is different, please correct the MTA service settings in the registry ( Start > Run > regedit.exe ) as shown above.

  3. Restart MailEnable services.

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