Owner of subscription couldn`t be changed: Internal error: Account::getPassword cannot decrypt password to be plain

Created:

2016-11-16 12:53:47 UTC

Modified:

2017-06-14 10:29:34 UTC

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Owner of subscription couldn`t be changed: Internal error: Account::getPassword cannot decrypt password to be plain

Applicable to:

  • Plesk for Windows
  • Plesk for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPPM-4606 "The subscription owner could not be changed if the password for a database user belonging to the subscription could not be decrypted."
    Fixed in:
Please consider updating your server:

Symptoms

Attempt to change subscription owner fails with the following error message:

Internal error: [Account::getPassword] cannot decrypt password to be plain.
Message Internal error: [Account::getPassword] cannot decrypt password to be plain.
File Account.php
Line 73
Type PleskFatalException

Cause

Internal product issue with id #PPPM-4606 that was fixed in Plesk Onyx.

Resolution

Upgrade to the latest Plesk version .

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