Horde does not delete emails and returns them to inbox

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:53:46 UTC

Modified:

2016-12-21 19:28:38 UTC

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Horde does not delete emails and returns them to inbox

Symptoms

Messages are not deleted and return to inbox when refreshed.

Cause

Unsupported Mailenable version is installed:

>reg query "HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Mail Enable\\Mail Enable" | findstr Version
Version REG_SZ 6.5

Resolution

Upgrade MailEnable with following steps:

1) Download latest supported MailEnable version according to Plesk Release Notes and Change Logs .

2) Perform installation of mailenable according Mailenable guide .

3) Reboot the server.

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