Multiple number of notifications are being sent to server admin and reseller

Refers to:

  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:53:44 UTC

Modified:

2016-12-21 19:28:35 UTC

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Multiple number of notifications are being sent to server admin and reseller

Symptoms

Multiple number of notifications are being sent to server administrator and to reseller. It happens when one of reseller's customer exceeds his resources. Reseller has enough resources.

Example of received notification:

The 'John_Reseller' account is approaching or already exceeded the limits:

Cause

This issue has been considered as software issue #PPPM-1489 .

Resolution

The issue was fixed in microupdate #7 for Plesk 12.0.18 MU#7 . To fix the issue make sure latest MU are installed:

For Linux:

# /usr/local/psa/admin/sbin/autoinstaller --select-product-id ppsmbe --select-release-current --reinstall-patch --install-component base

For Windows:

%plesk_dir%\\admin\\bin\\ai.exe --select-product-id panel --select-release-current --reinstall-patch --install-component base
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