Placeholder is shown instead of web statistics for a domain

Created:

2016-11-16 12:53:07 UTC

Modified:

2017-08-16 18:28:47 UTC

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Placeholder is shown instead of web statistics for a domain

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.5 for Windows

Symptoms

Domain web statistics page in Domains > example.com > Web Statistics is showing:

This is the placeholder for Web statistics. If you see this page that means that statistics service has not run yet on your server. Statistics service is typically set to run once every 24 hours. If you do not see a change to this page in the next 24 hours contact your server administrator for assistance.

statistics.exe and web_statistics_executor.exe utilities' version in %plesk_bin% directory is different from current Plesk version: right click on statistics.exe or web_statistics_executor.exe file and open Properties > Details tab > Product version

Cause

Incorrect versions of statistics.exe and web_statistics_executor.exe utilities.

Resolution

Contact Plesk technical support to replace statistics.exe and web_statistics_executor.exe utilities with correct ones and to recalculate statistics for affected domains.

If the symptoms are different, check the following article:

#213957045 runtask.exe scheduled tasks fails with SMTP exception, statistics page shows default page

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