How to install IonCube loader for Parallels Presence Builder?

Created:

2016-11-16 12:53:04 UTC

Modified:

2017-08-16 17:06:33 UTC

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How to install IonCube loader for Parallels Presence Builder?

Applicable to:

  • Plesk 11.x for Linux

Symptoms

When trying to install Parallels Presence Builder - extension requirement "ionCube Loader" shows as not satisfied

Cause

IonCube loader is either not installed on the hardware node, where customer's webspace is located or POA is not aware that it is installed.

Resolution

If php -v shows that ionCube is installed, it is necessary to synchronize the list of Apache extensions:

In case the hardware node is a member of NG cluster - in Deployment Director > Server Manager > Web Clusters > <CLUSTER> > Apache extensions click " Synchronize Apache Extensions "

For Shared Hosting node - go to Deployment Director > Server Manager > Hardware nodes > <HOSTNAME> > Applications > Apache > Extensions and click " Update Extensions ".

If ionCube loader is not installed, please install it using packages tab in the node menu.

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