Cannot find package cache directory

Refers to:

  • Plesk for Linux
  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Created:

2016-11-16 12:52:52 UTC

Modified:

2016-12-21 19:26:38 UTC

0

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Cannot find package cache directory

Symptoms

Going to:

Plesk >> Subscription >> Applications >> Install Application results in the following error:

Internal error: Cannot find package cache directory: 'C:\\Program Files\\Parallels\\Plesk\\/var/apspackages\\aps8335.tmp.zipce89bda7-f11f-014e-60'
Message Cannot find package cache directory: 'C:\\Program Files\\Parallels\\Plesk\\/var/apspackages\\aps8335.tmp.zipce89bda7-f11f-014e-60'
File Content.php
Line 50
Type CommonPanel_Aps_Cache_Exception

Also, going to:

Plesk >> Tools & Settings >> Application Vault >> Clear Cache

gives the same error.

Cause

Directory "C:\Program Files\Parallels\Plesk\var\apspackages\aps8335.tmp.zipce89bda7-f11f-014e-60" is missing.

Resolution

Create empty "C:\Program Files\Parallels\Plesk\var\apspackages\aps8335.tmp.zipce89bda7-f11f-014e-60" directory.

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