Backup process hangs

Created:

2016-11-16 12:52:47 UTC

Modified:

2017-08-16 16:45:21 UTC

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Backup process hangs

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk 11.x for Linux
  • Plesk 12.0 for Linux

Symptoms

  1. Domain or full-server backup process hangs.

  2. Huge number of files under directory of the domain, that is being backed up:

    [root@server ~]# ls -laR /var/www/vhosts/example.com/ | wc -l
    931337

Cause

Domain contains a huge number of files.

Resolution

  1. Find out which domain is currently being backed up (the last one in the list returned by the command):

    # grep -r 'is started' /usr/local/psa/PMM/sessions/<session_timestamp>/psadump.log
  2. Stop the backup process via Plesk GUI and remove unnecessary files, if any.

  3. Wait for the backup process to finish.

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