Site creation wizard is shown when trying to edit an existing website in WPB

Refers to:

  • Plesk 12.5 for Linux
  • Web Presence Builder 11.0 for Linux
  • Plesk 10.4 for Linux
  • Web Presence Builder 11.1 for Linux
  • Web Presence Builder 12.0 for Linux
  • Web Presence Builder
  • Plesk 11.5 for Linux
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux
  • Web Presence Builder 11.5 for Linux
  • Plesk 12.5 for Windows

Created:

2016-11-16 12:52:46 UTC

Modified:

2016-12-21 19:26:26 UTC

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Site creation wizard is shown when trying to edit an existing website in WPB

Symptoms

When attempting to open the domain DOMAIN.TLD in Parallels Web Presence Builder (WPB), it does not edit the existing site, but attempts to create a new one.

Cause

site.site_page_id is missing in the preferences of the site associated with the domain in the WPB database (sitebuilder5):

~# mysql -u<MYSQL_USER> -p<MYSQL_PASSWORD> -h<MYSQL_HOST> sitebuilder5

mysql> select sps.url, s.uuid, s.site_page_id from site s, site_publish_settings sps where s.site_publish_settings_id=sps.id and sps.url like '%DOMAIN.TLD%'\\G
*************************** 1. row ***************************
url: http://DOMAIN.TLD/
uuid: b6310b5e-6805-c147-f4ad-e8567edf988c
site_page_id: NULL <== !!
1 row in set (0.00 sec)

This issue may occur if the site owner removed the site by clicking on the " Start over " button. In this case, a new site is created without any pages and overwrite existing one.

In the log, you can see the dates a site was created or started over. Retrieve these records using the site's UUID:

~# cat /PATH/TO/PPB/sitebuilder.log | grep 'b6310b5e-6805-c147-f4ad-e8567edf988c'
--->8---
2012-02-29T16:59:16+04:00 [INFO] [System] /sitebuilder/JsonApi/ ...create site 9ab43904-7bcf-5dd2-ed22-ad070cf96e72 ::ffff:123.123.123.123
...
2012-03-02T17:38:29+04:00 [INFO] [System] /sitebuilder/JsonApi/ Starting over site with uuid "9ab43904-7bcf-5dd2-ed22-ad070cf96e72" ::ffff:123.123.123.129
---8<---

Resolution

Restore the site from a snapshot. For more help, see:

[HOW TO] How to back up and restore Web Presence Builder site through GUI

[HOW TO] How to restore Web Presence Builder site from snapshot located in a domain

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