Cannot open a site in Web Presence Builder: Widget is not found

Created:

2016-11-16 12:52:42 UTC

Modified:

2017-08-16 16:46:46 UTC

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Cannot open a site in Web Presence Builder: Widget is not found

Applicable to:

  • Plesk Sitebuilder for Linux
  • Plesk 10.x for Linux

Symptoms

The following error appears while opening a site in Web Presence Builder:

Internal error. Please contact the server administrator.

The following error appears in /usr/local/psa/admin/logs/sitebuilder.log :

2012-02-02T10:42:03+04:00      [EMERG] [System]       /sitebuilder/JsonApi/ SB_Facade_Exception_NotFound: Widget is not found.

Cause

Such behavior is considered to be a software issue with ID TP-97809 - widget is not found . The fix will be included in future WPB updates released after 11.0.

Resolution

Upgrade to the latest version of Web Presence Builder to version 11.0 or higher.

Hotfix for Parallels Web Presence Builder 10.4

Since the issue requires complex manipulations with the database, it is recommended to contact Plesk Technical Support for assistance.

Related Articles

[Troubleshooting] Cannot publish site with Web Presence Builder: "Unexpected server behavior"

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