Plesk cannot be updated: ERROR while trying to backup MySQL database

Created:

2016-11-16 12:52:34 UTC

Modified:

2017-06-08 08:53:04 UTC

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Plesk cannot be updated: ERROR while trying to backup MySQL database

Applicable to:

  • Plesk for Linux

Symptoms

Plesk upgrade or update fails with following message:

Trying to backup MySQL database...
ERROR while trying to backup MySQL database
Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

Upgrade log file /tmp/plesk_11.0.9_installation.log contains:

=== Preparing upgrade
chown: changing ownership of `/storage/mysql.preupgrade.11.0.9-11.0.9.20130616-153540.dump.gz': Operation not permitted

Cause

Incorrect value of DUMP_D variable in /etc/psa/psa.conf file.

Resolution

Change DUMP_D variable in /etc/psa/psa.conf file to the default value:

# cat /etc/psa/psa.conf | grep DUMP
DUMP_D /var/lib/psa/dumps
DUMP_TMP_D /tmp
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