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Plesk Installer fails: ERROR while trying to backup MySQL database

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Kuzma Ivanov
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Applicable to:

  • Plesk for Linux

Symptoms

  • Plesk upgrade/update fails with:

    CONFIG_TEXT: Trying to backup MySQL database...
    ERROR while trying to backup MySQL database
    Check the error reason(see log file: /tmp/plesk_11.0.9_installation.log), fix and try again

  • Upgrade log file /tmp/plesk_11.0.9_installation.log contains:

    CONFIG_TEXT: === Preparing upgrade
    chown: changing ownership of `/storage/mysql.preupgrade.11.0.9-11.0.9.20130616-153540.dump.gz': Operation not permitted

Cause

An incorrect value of DUMP_D variable is set in /etc/psa/psa.conf file.

Resolution

  1. Connect to the Plesk server via SSH.

  2. Change DUMP_D variable in /etc/psa/psa.conf file to the default value:

    # cat /etc/psa/psa.conf | grep DUMP

    DUMP_D /var/lib/psa/dumps
    DUMP_TMP_D /tmp

Comments

2 comments

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  • Avatar
    Nello Martuscelli

    *****  problem report *****

    ERROR while trying to backup MySQL database

    Check the error reason(see log file: /var/log/plesk/install/plesk_17.5.3_installation.log), fix and try again

    STOP Bootstrapper 17.5.3 prep-install for BASE AT Tue Oct  3 06:26:19 CEST 2017

     

    Same error here.. i've changed my dir to backup on /mnt/myFTP

    How can solve? if I set /var/lib/psa/dumps, what command i should do to try again update?

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  • Avatar
    Bulat Tsydenov

    Do you have this error in logs:

    chown: changing ownership of `/storage/mysql.preupgrade.11.0.9-11.0.9.20130616-153540.dump.gz': Operation not permitted

    ?

     

    If yes, then you just need to restart upgrade using Plesk installer script, refer to the article How to Install Plesk for Linux

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