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Unable to update/remove a mailbox in Plesk: mailmng failed: MEAOPO.Mailbox.GetMailbox failed

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Dinara Tsydenova
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Plesk for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

  • The error message is received when attempting to manage (update the password for or remove) a mailbox using Plesk:
  • Refresh Usage Stats fails under Domains >  example.com > Email Addresses and Disk Usage is shown incorrectly
  • The affected mailbox is missing under MailEnable > Messaging Manager > Post Offices > example.com
  • One of the errors below is observed:

    CONFIG_TEXT: Unable to remove the mail names: mailmng failed: MEAOPO.Mailbox.GetMailbox failed
    MEAOPO.Mailbox.RemoveMailbox failed
    MEAOAM.AddressMap.RemoveAddressMap failed for domainexample.com [example.com]

    CONFIG_TEXT: MEAOPO.Mailbox.GetMailbox failed
        at (MailEnable::MailEnableMailName::MailEnableMailName line 92)
        at execute console command --set-password(vconsoleapp::start line 128)
        at execute "C:\\\\Program Files\\\\SWsoft\\\\Plesk\\\\admin\\\\bin\\\\mailmng.exe"
    --set-password "--domain-name=example.com" "--mailname=jdoe"
    --password=stereotype"(vconsoleapp::run line 138) Execute file name: C:\\\\Program Files\\\\Plesk\\\\admin\\\\bin\\\\mailmng.exe

    CONFIG_TEXT: Internal error: mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed
    Message mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed

    CONFIG_TEXT: Unable to delete some of the selected e-mail addresses

    CONFIG_TEXT: Internal error:
    mailmng failed: MEAOPO.Mailbox.GetMailbox failed at (MailEnable::MailEnableMailName::MailEnableMailName line 95) at execute console command --get-mailbox-size(vconsoleapp::start line 122) at execute "E:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng" --get-mailbox-size "--domain-name=example.com" "--mailname=jdoe"(vconsoleapp::run line 139) (Error code 1)

Cause

MailEnable misconfiguration

Resolution

Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.

  1. Connect to the server via RDP.

  2. Open Command Prompt as Administrator:
  3. Run the following command:

    C:\> plesk repair mail example.com

Comments

2 comments

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    webadmin

    please take a note that the above command didn't solve the problem with the error : 

    SQLSTATE[HY000] [2002] No connection could be made because the target machine actively refused it.

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  • Avatar
    Lev Iurev

    @webadmin Please describe the issue in details

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