[FIX] Error when managing/removing a mailbox

Refers to:

  • Plesk for Windows
  • MT:013f8f0add8552da3a9feb0c7356eff7
  • MG:ace738f7cce37b4e6c7381e9a24aeb7f
  • MT:1d0a6169e35057ee1de255f089478e80
  • MG:042dcf68f68608aa7c248eb3303dfdd1
  • MT:3318678a5515146b22ea332f63838efc

Created:

2016-11-16 12:52:32 UTC

Modified:

2017-02-13 06:12:02 UTC

1

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[FIX] Error when managing/removing a mailbox

Symptoms

The following error message is received when attempting to manage (update the password for or remove) a mailbox using Plesk:

    Unable to remove the mail names: mailmng failed: MEAOPO.Mailbox.GetMailbox failed
MEAOPO.Mailbox.RemoveMailbox failed
MEAOAM.AddressMap.RemoveAddressMap failed for domain domain.tld [domain.tld]

or:

    MEAOPO.Mailbox.GetMailbox failed

    at (MailEnable::MailEnableMailName::MailEnableMailName line 92)
    at execute console command --set-password(vconsoleapp::start line 128)
    at execute "C:\\\\Program Files\\\\SWsoft\\\\Plesk\\\\admin\\\\bin\\\\mailmng.exe"
--set-password "--domain-name=domain.tld" "--mailname=mailuser"
--password=stereotype"(vconsoleapp::run line 138) Execute file name: C:\\\\Program Files\\\\Plesk\\\\admin\\\\bin\\\\mailmng.exe

or:

    Internal error: mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed
Message mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed

or:

    Unable to delete some of the selected e-mail addresses

Cause

The most likely cause is that the mailbox or the mail domain is missing from the MailEnable configuration.

Resolution

The domain configuration can be restored using the following command:

    "%plesk_bin%\\mchk.exe" --domain --domain-name=domain.tld

This utility will reconfigure MailEnable records according to the Plesk database.

After reconfiguration, the mailbox can be managed safely.

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