Cannot create domains, subdomains and FTP accounts are not accessible

Refers to:

  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows

Created:

2016-11-16 12:51:34 UTC

Modified:

2016-12-21 19:23:30 UTC

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Cannot create domains, subdomains and FTP accounts are not accessible

Symptoms

When trying to create domain or subdomain the following error message is appeared:

PleskUtilException: GetSitesForServer failed: Unable to call SOAP server: (-2147467259) Unspecified error

Cause

  1. SmarterMail web server is inaccessible for Plesk.
  2. SmarterStats web server is inaccessible for Plesk.

Resolution

1. For SmarterMail :
- Check that Plesk is configured properly to connect with SmarterMail.
- If SmarterMail is using it's own web server, check that it is running.
- If SmarterMail is configured in IIS, check that "smwebmail" site in IIS is not stopped.
- Make sure that 9998 port is binded with all assigned IPs in the corresponding site if using IIS.

2. For SmarterStats :
- If SmarterStats is using it's own web server, check that it is running.
- If SmarterStats is configured in IIS, check that it's site in IIS is not stopped.
- Make sure that 9999 port is binded with all assigned IPs in the corresponding site if using IIS.

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