On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Why a license key shows that it is going to expire in 1 month? How license key management works in Plesk?




  • Avatar
    Michael Stuart

    I have the pre-paid yearly license, but PLESK 17 checks that license every night with the following error.

    • Unable to update EXT.04391546.1886: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.
    •  The license key is expired. Some features can be unavailable. 

    Comment actions Permalink
  • Avatar
    Artyom Baranov

    @Michael Stuart,

    Hello! As I can see, the parent key for this additional key EXT.04391546.1886 has been expired on November, 5. That is why this error appears.

    I suggest contacting Licensing Support to discuss that: https://www.plesk.com/licensing-and-purchase-support

    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request