Why a license key shows that it is going to expire in 1 month? How license key management works in Plesk?




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    Michael Stuart

    I have the pre-paid yearly license, but PLESK 17 checks that license every night with the following error.

    • Unable to update EXT.04391546.1886: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.
    •  The license key is expired. Some features can be unavailable. 

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    Artyom Baranov

    @Michael Stuart,

    Hello! As I can see, the parent key for this additional key EXT.04391546.1886 has been expired on November, 5. That is why this error appears.

    I suggest contacting Licensing Support to discuss that: https://www.plesk.com/licensing-and-purchase-support

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